Refund policy

Returns & Refunds

We hope every Dear You delivery feels special. If something isn't right, please contact us at hello@dearyouletters.co.uk and we'll be happy to help.

Changing your mind

If you purchase from us online, you may have a legal right to change your mind and cancel your order. For physical goods, this is generally within 14 days of receiving your order.

To tell us you wish to cancel, email hello@dearyouletters.co.uk with your name and order number.

If your order has already been delivered, please return the contents complete and in their original condition. Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

Please take reasonable care of the contents while they are in your possession. We may reduce a refund where goods have been handled beyond what would reasonably be necessary to inspect them, where permitted by law.

Damaged, faulty, incorrect or incomplete orders

If your Dear You delivery arrives damaged, faulty, incomplete, or isn't what you ordered, please contact us at hello@dearyouletters.co.uk as soon as possible. Please include your order number and, where helpful, a photograph of the issue.

We'll work with you to put things right. Nothing in this policy affects your statutory consumer rights.

Refunds

Once an eligible return has been received and checked, we will process the refund to your original payment method. Your bank or payment provider may take additional time to show the refund in your account.

Subscriptions

Dear You subscriptions can be cancelled at any time before the next renewal. Cancelling your subscription prevents future subscription renewals; it does not automatically cancel or refund an order that has already been charged.

If an order has already been charged, the returns and cancellation terms above apply.

Contact

For returns, refunds or problems with an order, contact:

TWINIE ONEILL LTD
Trading as Dear You
Email: hello@dearyouletters.co.uk