Terms of service
OVERVIEW
Welcome to Dear You.
Dear You is operated by TWINIE ONEILL LTD, a private limited company registered in Northern Ireland. In these Terms, “Dear You”, “we”, “us” and “our” refer to TWINIE ONEILL LTD.
We operate this website and online store, including the information, content, features, products and services made available through it (the “Services”). Our store is powered by Shopify.
These Terms of Service, together with the policies referred to in them, explain the terms that apply when you visit our website, use our Services or purchase from us.
Please read these Terms carefully before using our Services or placing an order. Nothing in these Terms affects your statutory rights as a consumer.
By using our Services or purchasing from us, you agree to these Terms and our Privacy Policy.
SECTION 1 – ACCESS AND PURCHASING
Purchases from Dear You must be made by an adult who is legally capable of entering into a contract.
Dear You products may be purchased by an adult for a child. Where a child uses or enjoys our products, the purchasing adult remains responsible for the purchase, account and information provided to us.
When placing an order, you must provide accurate, current and complete information, including the information required for payment and delivery.
You are responsible for keeping any account credentials secure.
SECTION 2 – OUR PRODUCTS
We take reasonable care to describe and display our products accurately. However, colours and appearance may vary slightly depending on your screen, device or settings.
Dear You is a creative physical product and individual editions may contain different letters, printed materials, stationery, activities, illustrations, stickers, collectibles or other contents as described at the time of purchase.
We may make reasonable changes to the presentation or contents of future editions as Dear You develops. Such changes will not affect an order already placed where doing so would materially alter the product you agreed to purchase.
Products must be as described, of satisfactory quality and fit for purpose as required by applicable consumer law.
SECTION 3 – ORDERS
When you place an order, you are offering to purchase from us. Your order is accepted when we confirm acceptance of it.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, an obvious pricing or description error has occurred, or we cannot fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount due.
Please check your order carefully before submitting it.
Your statutory cancellation rights and our arrangements for returns and refunds are explained in our Return and Refund Policy.
SECTION 4 – PRICES AND PAYMENT
Prices are displayed before you complete your purchase.
For UK Dear You subscriptions and products where we state that standard delivery is included, standard UK delivery is included in the displayed price.
Additional delivery charges may apply for international orders, upgraded delivery services or other products where clearly stated. Any applicable delivery charge will be shown before you complete your purchase.
International customers may also be responsible for customs duties, import taxes or other charges imposed by their destination country where applicable.
You must provide accurate and authorised payment information.
SECTION 5 – SUBSCRIPTIONS
Dear You may be offered as a recurring subscription.
When you purchase a monthly Dear You subscription, your chosen payment method will be charged automatically for each renewal and you will receive the corresponding Dear You delivery.
There is no minimum subscription period unless expressly stated before purchase.
You can cancel your subscription at any time before your next renewal. Cancellation prevents future renewals but does not automatically cancel an order that has already been charged.
Full details are provided in our Purchase Options Cancellation Policy and Return and Refund Policy.
SECTION 6 – PRE-ORDERS
We may occasionally offer products for pre-order before they are available for immediate fulfilment.
The product page will explain the relevant expected availability or fulfilment information and payment arrangements.
Cancellation, return and refund rights relating to pre-orders are explained in our Purchase Options Cancellation Policy and Return and Refund Policy.
SECTION 7 – SHIPPING AND DELIVERY
Delivery times shown on our website or at checkout are estimates unless we expressly agree otherwise.
We are not responsible for delays caused by events genuinely outside our reasonable control, but this does not affect any rights you have under consumer law.
Where applicable law requires it, the risk of loss or damage remains with us until the goods come into your physical possession, or the possession of another person you have identified to receive them.
Further information about destinations, delivery charges and estimated delivery times is available in our Shipping Policy.
SECTION 8 – INTELLECTUAL PROPERTY
The Dear You website and our original content, including our stories, characters, illustrations, designs, branding, logos, written material, graphics and other creative material, are owned by or licensed to TWINIE ONEILL LTD and are protected by applicable intellectual property laws.
Our content is provided for your personal, non-commercial use.
You must not reproduce, distribute, commercially exploit, republish or create derivative commercial products from our protected content without our prior written permission, except where permitted by law.
Shopify's name, logo and other intellectual property remain the property of Shopify or its licensors.
SECTION 9 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our Services may provide access to tools, features or services supplied by third parties.
Third-party services may be subject to their own terms and privacy policies. Please review those terms where appropriate.
We may introduce additional features, tools or services in the future.
SECTION 10 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for third-party websites that we do not operate. If you purchase from or interact with a third party, its own terms and policies may apply.
SECTION 11 – RELATIONSHIP WITH SHOPIFY
Dear You is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Dear You. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Dear You, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Dear You.
SECTION 12 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, Shopify also processes certain personal information in connection with providing the ecommerce platform and related services.
Please review our Privacy Policy for further information.
SECTION 13 – FEEDBACK AND REVIEWS
If you voluntarily provide feedback, suggestions or reviews, you give us permission to use that material for legitimate business purposes, including improving and promoting Dear You.
You must have the right to provide any content you submit and must not submit unlawful, defamatory, infringing or deliberately misleading material.
Where feedback or reviews are used publicly, we will handle associated personal information in accordance with our Privacy Policy and applicable law.
SECTION 14 – ERRORS AND INACCURACIES
Occasionally our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, prices, availability or delivery information.
We may correct genuine errors and update information. If an error materially affects an order you have already placed, we will contact you where appropriate and respect your applicable consumer rights.
SECTION 15 – ACCEPTABLE USE
You may use our Services only for lawful purposes.
You must not misuse our website, interfere with its security or operation, introduce malicious software, fraudulently impersonate another person, unlawfully collect information about others, infringe intellectual property rights, or use our Services for unlawful or abusive purposes.
We may restrict access where reasonably necessary to protect our Services, customers or legal rights.
SECTION 16 – AVAILABILITY OF THE WEBSITE
We aim to keep our website and Services available, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or change parts of the website for maintenance, security, technical or operational reasons.
SECTION 17 – OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or restricts your statutory consumer rights, including your rights relating to goods that are faulty, not as described or otherwise fail to meet legal requirements.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where required by law.
We are not responsible for losses that were not foreseeable when the contract was formed or for business losses arising from a purchase made wholly or mainly for personal or household purposes, to the extent permitted by law.
SECTION 18 – EVENTS OUTSIDE OUR CONTROL
We will not be responsible for a delay or failure caused by circumstances genuinely outside our reasonable control.
If such circumstances materially affect our ability to fulfil an order, we will take reasonable steps to minimise the effect and communicate with affected customers where appropriate.
Your statutory rights remain unaffected.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary. The remaining provisions will continue to apply.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
These Terms and the policies referred to in them form the agreement between you and us relating to your use of the Services and purchases from us, subject always to rights that cannot legally be excluded.
SECTION 21 – ASSIGNMENT
We may transfer our rights or obligations under these Terms where permitted by law and where doing so does not reduce your rights.
You may transfer your rights where permitted by law or with our agreement.
SECTION 22 – GOVERNING LAW
These Terms are governed by the laws applicable in Northern Ireland.
If you are a consumer, you will also retain the benefit of any mandatory consumer protections that apply to you in the country where you live.
Nothing in these Terms is intended to prevent a consumer from exercising rights concerning jurisdiction or dispute resolution that cannot legally be excluded.
SECTION 23 – HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time, for example to reflect changes to our Services, business or legal requirements.
The current version of these Terms will be available on our website.
Where required by applicable law, we will provide notice of material changes. Changes will not retrospectively remove rights relating to orders already placed.
SECTION 25 – CONTACT INFORMATION
Dear You is operated by:
TWINIE ONEILL LTD
Trading as Dear You
A private limited company registered in Northern Ireland
Company number: NI740102
Registered office: 27 Ardchrois, Dungannon, BT70 3LB, United Kingdom
Email: hello@dearyouletters.co.uk
TWINIE ONEILL LTD is not currently VAT registered.
Questions about these Terms of Service can be sent to hello@dearyouletters.co.uk.