Shipping policy

UK Delivery

Standard UK delivery is included in the price of your Dear You order or subscription. There is no additional standard postage charge at checkout.

Once dispatched, UK orders will normally arrive within the estimated delivery timeframe shown at checkout. Please remember that postal delays can occasionally occur.

European Union

We ship Dear You to the EU using International Standard delivery.

The current contribution towards international postage is £2.50 per order, which will be shown at checkout.

International delivery times vary by destination and may be affected by local postal services, customs or other circumstances outside our reasonable control.

Other International Destinations

We also ship to selected international destinations using International Standard delivery.

The current contribution towards international postage is £3.50 per order, shown at checkout.

Available destinations are shown during checkout. International delivery times vary depending on destination.

Monthly subscriptions

If you have a Dear You subscription, each monthly edition will be sent to the delivery address associated with your subscription.

Please make sure your delivery address is correct and update it before your next order is processed if you move house or wish to change where your Dear You letter is delivered.

Customs, duties and import charges

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient and are not included in our delivery charge.

Delays and missing deliveries

Dear You is sent through the postal service, and occasionally a delivery may take longer than expected.

If your order has not arrived within a reasonable period after dispatch, please contact us at hello@dearyouletters.co.uk with your name and order number and we'll look into it for you.

If an order is lost or damaged in transit, please contact us and we'll work with you to put things right. Nothing in this policy affects your statutory consumer rights.

Delivery address

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, please contact us as soon as possible at hello@dearyouletters.co.uk.

Contact

For questions about shipping or delivery, contact hello@dearyouletters.co.uk.